Question 1

Is shopglobalcoin.com associated with global-coin.pro?

Accepted Answer

No, shopglobalcoin.com is a precious metals dealer based out of the United States and global-coin.pro is a brokerage based out of the United Kingdom. We have never done dealings with them and are not associated with them in any way.

Question 2

What is your phone number?

Accepted Answer

1-844-595-9599

Question 3

Can I visit Global Coin?

Accepted Answer

No. Our office is a sales office only and not open to the public.

Question 4

Can I sell my coins to you?

Accepted Answer

No. We do not purchase coins from the general public.

Question 5

How do I know what I'm receiving is authentic?

Accepted Answer

Authenticity and trust are staples in our industry, and we want to make sure each and every person feels secure in their purchase with us and knows they're guaranteed the coin they paid for. Our vendors, whom we've worked with for years, have been vetted by both us and the US Mint as verified dealers. While there are multiple grading services out there, we only work with the best of the best, and that's PCGS and NGC. Neither companies sell coins, so they don't have a bias towards specific grades and both have been trusted by the industry for decades. As for authenticity, their special holders contain a hologram and barcode that you can use to look up the exact coin on either the PCGS or the NGC website. If anyone were to tamper with the seal on the case, the special holographic foil inside would be destroyed. This encased verification of authenticity is even more secure than the traditional certificate of authenticity and guarantees you're receiving the correct coin.

Question 6

What are your customer service hours?

Accepted Answer

Monday through Friday 8:00am to 5:00pm Central Standard Time.

Question 7

Do you sell my information to other companies?

Accepted Answer

No. We do not sell or share your contact details and buying history or any other information with other entities other than needed for processing and shipping your order.

Question 8

Do you report my purchase to the government?

Accepted Answer

No. We do not report your purchase of any item on this website.

Question 9

Do you have a warranty?

Accepted Answer

Global Coin offers these items as collectibles to be enjoyed for their history, artistic beauty and often limited availability. Global Coin expresses no opinion on the soundness as an investment of coins, medal or other numismatic items. We are not investment advisers. Market price may fluctuate with market conditions, the condition of the item, content value, grade, demand and supply, and other things. Past performance is not a guarantee of future potential values. Rare coins, souvenirs, mementos, and sometimes medal, often cannot be sold quickly. Grades and descriptions of rare coins are opinions, not statements of fact or guarantees, and are based on standards and interpretations that can and do change over time. This is why Global Coin does not have a warranty. We rely on the opinions of independent coins grading services of NGC and PCGS.

Question 10

Do you have a retail store?

Accepted Answer

We don’t currently have a retail store but you can purchase directly from us on our website or call us at (844) 595-9599 to speak to one of our expert customer service members.

Question 11

Do you do appraisals?

Accepted Answer

We don’t currently do appraisals but it’s something we may explore in the future!

Question 12

How can I order from you?

Accepted Answer

You can either place an order on our website or call us at (844) 595-9599 to speak to one of our expert customer service members.

Question 13

Do you have a referral discount/bonus?

Accepted Answer

Please give us a call at 844-595-9599 to speak with one of our representatives about our referral program

Question 14

Do you have an affiliate program?

Accepted Answer

We do not currently have an affiliate program but it’s something we might explore in the future.

Question 15

Do you charge sales tax?

Accepted Answer

We do not charge sales tax. All pricing extended to customers includes EVERYTHING including taxes, shipping, handling, credit card fees, display boxes, etc.

Question 16

Why are similar products priced differently?

Accepted Answer

All our costs and this retail pricing is based on scarcity, rarity, condition, and population.

Question 17

How are your prices determined?

Accepted Answer

Our prices are based directly on our costs. We buy in bulk and typically buy out full editions so we get the best cost, therefore, we can extend those discounts to customers.

Question 18

What are the precious metals market hours?

Accepted Answer

The markets close at 5:00 pm EST on Friday and open at 6:00 pm EST. Every Monday through Thursday, they are closed from 5:00 pm to 6:00 pm EST.

Question 19

Do you price match?

Accepted Answer

No - most of our items are only offered from Global Coin so most items will not be found elsewhere. We only deal with the rarest and most exclusive items in the market.

Question 20

How are you able to sell something at spot price?

Accepted Answer

Because we are a large company with buyers and contacts around the world, we get huge discounts and always buy in bulk guaranteeing the best price - sometimes right at or even below current spot.

Question 21

How long will it take to receive my order?

Accepted Answer

Most items will ship within 3-5 business days unless specifically presented as a "pre-sold" item. In those cases, the coins will be drop shipped to the grading services and upon arrival at our facility, will be shipped the next day to our customers. Please note that we hold all checks and money orders for 10 business days from the date of deposit before we release the order for shipment. It then takes another 3- 5 business days to ship your order.

Question 22

Do you have a minimum or maximum order size?

Accepted Answer

There’s no minimum order size. Some coins will have a maximum size per household depending on the coin.

Question 23

Why do you need my phone number at checkout?

Accepted Answer

If something goes wrong with shipping we want to be able to easily contact you to ease your mind and resolve the situation quickly and efficiently. Some shipping companies also require a phone number to ship a package.

Question 24

Can I modify my order?

Accepted Answer

The best thing would be to cancel your existing order and replace the order. If you need assistance, don’t hesitate to contact us.

Question 25

My order was cancelled because it's "high-risk". What does that mean?

Accepted Answer

For some reason, our system deemed you high-risk. This means it thinks you’re order may be fraudulent. If this happens and you’re unsure as to why, please reach out to us and we will get it fixed for you. A bank wire may be necessary for the first transaction.

Question 26

I never got my order, what to do?

Accepted Answer

Please call us immediately at 1-844-595-9599.

Question 27

Is my package insured while in transit?

Accepted Answer

Yes! All packages mailed by Global Coin are insured by Loyds of London.

Question 28

Where do you ship from?

Accepted Answer

We package & ship from a secure/external location in the United States. For the security of our employees and proiduct, we don't disclose this location. We use FedEx, USPS, and UPS for delivery.

Question 29

Do you ship internationally?

Accepted Answer

Please call us at (844)595-9599 to inquire if we ship to your location.

Question 30

How do I know my package is secure?

Accepted Answer

Your order is packaged under video surveillance within our shipping facility to ensure it isn't tampered with or damaged.

Question 31

My package seems to have been damaged or tampered with. What should I do?

Accepted Answer

Please give us a call immediately at 1-844-595-9599.

Question 32

What happens if my order is lost in transit?

Accepted Answer

Please give us a call immediately at 1-844-595-9599.

Question 33

Will I need to sign for my package?

Accepted Answer

It depends on the value and mode of shipment which is the discretion of Global Coin.

Question 34

How will I know when my order ships?

Accepted Answer

You will get an email generated by our system letting you know your package has shipped.

Question 35

How do I choose my shipping method?

Accepted Answer

Global Coin uses our discretion to pick shipment method based on value and location. In special occasions you may request a shipment method with one of our representatives.

Question 36

Do you ship to US territories?

Accepted Answer

Yes we do!

Question 37

Do you ship to P.O. boxes?

Accepted Answer

Yes we do!

Question 38

What payment methods do you accept?

Accepted Answer

We accept major credit/debit cards (Visa, MasterCard, Discover, and AMEX), bank wires, and paper checks. After receipt and deposit, paper check payments require 10 days for payment to clear.

Question 39

Is my credit card transaction safe?

Accepted Answer

Global Coin provides a fully secure shopping environment. We encrypt all credit card information and use SSL encryption, the highest form of internet security, to ensure every transaction is secure.

Question 40

How will I know if my payment was received?

Accepted Answer

Our system generates an email confirming your purchase and that your payment was accepted.

Question 41

Do you take payments by cryptocurrency?

Accepted Answer

We don't currently take cryptocurrency payments.

Question 42

What forms of money orders do you accept?

Accepted Answer

Any issued by major banks for minimum amount of $5,000 USD

Question 43

What is your return policy?

Accepted Answer

Global Coin provides an unconditional 30-day money back guarantee on all collectible items (not bullion). The inspection period begins when the order is shipped to you. To qualify for a refund, just make sure the product is returned complete and in sellable condition. Shipping and Handling charges are non-refundable. All returns must be shipped with a reputable shipper and be properly packaged and fully insured.

Question 44

How long will it take to get my refund?

Accepted Answer

Credits are issued the same day as orders are canceled our returned. It may take your credit card 24-72 hours to reflect the credit on your account.

Question 45

Do you have any recommended products for new collectors?

Accepted Answer

Yes! The 2024 $1 Silver Eagle | First Day of Issue PCGS MS70 | Stephanie Sabin Autographed and the 2024 W $1 Silver Eagle | First Day of Issue NGC PR70 Ultra Cameo | Kenneth Bressett Autographed are both wonderful silver selections. If you're wanting to dip into gold, the 2024 $50 Gold Buffalo | First Day of Issue PCGS MS70 | Stephanie Sabin Autographed is a perfect starter coin. If you need any assistance, please don't hesitate to give us a call.

Question 46

Should I clean my precious metals?

Accepted Answer

Absolutely not. Strangely enough, an uncleaned piece is much more valuable than a cleaned one, as collectors will expect the coins appearance to change with age. The coin can also be damaged if it's cleaned, making it much less valuable.

Question 47

How can I learn about precious metals?

Accepted Answer

We provide free information on our blog and social media pages to help you learn. You can also call us at 1-844-595-9599 and one of our coin experts would be happy to help!

Question 48

What is Proof or P?

Accepted Answer

Proof, or P, is one of the manufacturer's process of making the coin. Most coins are done in “bullion” version for use in day-to-day commerce and to store precious metals. Proofs are typically made for collectors and struck on polished blanks so they are reflective. Also, they're made in very small mintage numbers and struck 2 to 3 times instead of once so the relief stands out.

Question 49

What is Mint State or MS?

Accepted Answer

Mint state, or MS, is the “bullion” version of the coin that are typically mass produced. These can be extremely rare in high conditions.

Question 50

What is the difference between PR and PF?

Accepted Answer

This is the same thing. NGC, PCGS, and other grading services use different ways to describe the same coins.

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