Frequently Asked Questions
No. Our office is not open to the public.
No. We do not purchase coins from the general public.
Authenticity and trust are staples in our industry, and we want to make sure each and every person feels secure in their purchase with us and knows they're guaranteed the coin they paid for. Our vendors, whom we've worked with for years, have been vetted by both us and the US Mint as verified dealers. While there are multiple grading services out there, we only work with the best of the best, and that's PCGS and NGC. Neither companies sell coins, so they don't have a bias towards specific grades and both have been trusted by the industry for decades. As for authenticity, their special holders contain a hologram and barcode that you can use to look up the exact coin on either the PCGS or the NGC website. If anyone were to tamper with the seal on the case, the special holographic foil inside would be destroyed. This encased verification of authenticity is even more secure than the traditional certificate of authenticity and guarantees you're receiving the correct coin.
We package & ship internally from our facility in Wisconsin. We use FedEx, USPS, and UPS for delivery.
Most items will ship within 3-5 business days unless specifically presented as a "pre-sold" item. In those cases, the coins will be drop shipped to the grading services and upon arrival at our facility, will be shipped the next day to our customers. Please note that we hold all checks and money orders for 10 business days from the date of deposit before we release the order for shipment. It then takes another 3- 5 business days to ship your order.
We accept major credit/debit cards (Visa, MasterCard, Discover, and AMEX), bank wires, and paper checks. After receipt and deposit, paper check payments require 10 days for payment to clear.
Monday through Friday 8:00am to 5:00pm Central Standard Time.
No. We do not sell or share your contact details and buying history or any other information with other entities other than needed for processing and shipping your order.
If something goes wrong with shipping we want to be able to easily contact you to ease your mind and resolve the situation quickly and efficiently. Some shipping companies also require a phone number to ship a package.
No. We do not report your purchase of any item on this website.
Global Coin provides a fully secure shopping environment. We encrypt all credit card information and use SSL encryption, the highest form of internet security, to ensure every transaction is secure.
Global Coin provides an unconditional 30-day money back guarantee on all collectible items (not bullion). The inspection period begins when the order is shipped to you. To qualify for a refund, just make sure the product is returned complete and in sellable condition. Shipping and Handling charges are non-refundable. All returns must be shipped with a reputable shipper and be properly packaged and fully insured.
Global Coin offers these items as collectibles to be enjoyed for their history, artistic beauty and often limited availability. Global Coin expresses no opinion on the soundness as an investment of coins, medal or other numismatic items. We are not investment advisers. Market price may fluctuate with market conditions, the condition of the item, content value, grade, demand and supply, and other things. Past performance is not a guarantee of future potential values. Rare coins, souvenirs, mementos, and sometimes medal, often cannot be sold quickly. Grades and descriptions of rare coins are opinions, not statements of fact or guarantees, and are based on standards and interpretations that can and do change over time. This is why Global Coin does not have a warranty. We rely on the opinions of independent coins grading services of NGC and PCGS.